We ship out our parcels via DAO in EU which transfers them to your local mail carrier.
When ordered before 1 pm. we can ship the order out the same day. You will then receive the package within 5-7 working days.
Returns, exchanges and warranty
The return process
For a return we ask you to contact us via phone or via our contact form. Then you will receive a return ticket and the appropriate return data for the return shipment, please note that we do not cover these costs. Print the return label and send it along with your return. Please enclose a note explaining what you would like us to do with your return.
After we have received the product back, it will be checked by a product specialist. After the product is checked the return is transferred to our customer service. They handle the rest of the process and will get in touch with you.
Return shipments are at the risk of the consumer. We are not liable for losing or damaging returns.
Refunding a returned item
You will be refunded when we receive the product back in a good state and in its original packaging. Also you must have informed us about wanting to return the product within the 30 day cooling-off period. After the product has been checked you will receive your money back within 7 days. We refund you through the payment method you have used to pay.
If the packaging of the product is damaged or missing we cannot sell the product any longer. Therefore you will receive 75% of your money back. For used and damaged products please refer to the warranty conditions. For these products we cannot give a refund.
For the items you have bought from us there is the manufacturer's warranty. These terms are different per manufacturer. We only sell quality products, but even these beautiful products can sometimes have something wrong with them. We will of course help you with solving any of these problems. If there is anything wrong and you want to claim it under warranty, please get in touch with us.
We always try to offer an appropriate solution to faulty products, but when we cannot solve it over the phone then you can send the item to us free of charge. We will try to fix the problem ourselves or ship it back to our supplier. If a repair is not possible we can replace the product or find a different solution for you.